Product Compliance Manager / Regulatory Affairs / Customer Success (m/f/d)

At Certivity, we are building the AI platform that engineering organizations use to manage regulatory compliance. Companies like Mercedes-Benz, BMW, Schaeffler, ZF, Aumovio and TÜV Rheinland use our software in their daily work. We started in automotive, and it is still our core. Now we are expanding into other highly regulated engineering sectors.

We are looking for experts from product compliance, regulatory affairs or homologation who have worked hands-on in regulated product development and now want to bring that experience to our customers. 

As a Solution Engineer, you will be the expert and a technical implementation partner for these customers as they make Certivity their central regulatory intelligence platform. You will get to know workflows at each customer in depth and turn their requirements into scalable platform configurations. As the expert contact for accounts, you make sure they get measurable value from Certivity, and you actively grow each account by finding new use cases, teams, business units and product lines that the platform can serve.

• Guide customers through a successful rollout of the Certivity platform, from first demo, then trial use to productive use.
• Lead implementation projects: Define milestones with the customer, make sure our Product and Engineering teams deliver, and translate customer needs into clear feature requests.
• Understand customers'regulatory, compliance and engineeringprocesses and translate them into efficient platform configurations and workflows.
• Act as a trusted advisor for your accounts, from implementation through long-term adoption.
• Own the growth of your accounts: Identify expansion and upsellingopportunities and drive them together with the sales team.
• Troubleshoot customer issues together with Product and Engineering.
• Bring customer feedback back into the company as clear, actionable input that shapes our AI and software roadmap.

• A vibrant in-office culture in a beautiful office in Munich with the option for up to 60 % work from home.
• Flexible working hours.
• 30 vacation days per year (including 4 “company rest days” over christmas).
• 30 daysof "workation" per year, within the EU and selected countries.
• High autonomy and flat hierarchies.
• EGYM Wellpass for unlimited access to fitness courses and gyms.
• Udemy access for educational videos.